Magazine Subscriber Customer Service

When you have questions about your Home Power magazine subscription, our staff is available with prompt replies You'll be in touch with actual Home Power staff members, not an unfamiliar call center or autoresponder.

E-mail: See our online contact form

Phone: 800-707-6585 or 541-512-0201
[Staffed monday through friday, 8AM to 4PM Pacific time. After-hours voice mail available.]

Postal mail: Home Power, Att: Subscription Services, PO Box 520, Ashland OR 97520, USA

For even faster answers, browse our FAQ (frequently asked questions) section below for replies to many of the most common subscriber question.

Frequently Asked Questions

When should I expect to receive the first issue of my subscription?
How often is Home Power published?
When will each issue be delivered?
Will you share/rent/trade my contact information?
How will my phone number and/or e-mail address be used by Home Power?
Do you offer discount pricing for students, non-profit, or educational groups?
Can I purchase a subscription for my local library?
Do you offer free sample copies to prospective subscribers?
How do I change my subscription mailing address?
How many renewal notices will I receive?
If I give a gift subscription, who gets the renewal?
I used to have a HomePower.com online membership. What happened to that?
Do I have to become a digital subscriber to make a purchase from the HomePower.com?
Can I purchase back issues of Home Power?
Can I purchase the digital archive DVD-ROM by itself?
Does a three year subscription to the digital edition include the digital archive DVD-ROM?
Does my print-edition subscription include the digital edition as well?
Why isn't the digital edition of Home Power included along with purchase of the print edition?

When should I expect to receive the first issue of my subscription?
If your order includes a subscription to the print edition of Home Power, your first issue will arrive in as little as three weeks or in as long as seven weeks. This variance is due to 1) when your order is received relative to our regular mailing schedule and 2) how far you live from our central mailing point in Wisconsin. Anxious to get started sooner? Browse the introductory content under the Basics menu above or dive right into the over 2,000 entries in our  article database.

How often is Home Power published?
Six times each year for over 20 years.

When will each issue be delivered?
U.S. addresses will usually see Home Power in their mail boxes at some point between the 8th and 20th of the month preceding that issue's cover date (e.g. November for the Dec/Jan issue). Due to magazine production variables, each issue's arrival date WILL VARY from one to the next.

Will you share/rent/trade my contact information?
Not without your permission. Unless you have indicated to us that you would like your contact information made available to like-minded organizations for promotional purposes, Home Power has not and will not rent, share, or sell any of the data you provide to us.

How will my phone number and/or e-mail address be used by Home Power?
The only reason we presently request this information is to provide our customer service staff with a means of reaching you in the event that your postal mailing address turns up undeliverable for some reason or if we encounter any difficulty processing a credit card order.

Do you offer discount pricing for students, non-profit, or educational groups?
Although Home Power does not have a lower tier of pricing reserved for such groups, we do offer 50% off our subscription price to individuals sponsoring a subscription for a public library.

Can I purchase a subscription for my local library?
Yes. Our adopt-a-library program entitles you to a 50% discount when you sponsor a subscription for any public (must be open to the public) library. Please obtain the library's permission in advance then give us a call to set it up.

Do you offer free sample copies to prospective subscribers?
Yes, download a free sample copy of Home Power in PDF by clicking here.

How do I change my subscription mailing address?
To change or append any of your contact information, email subscription [at] homepower [dot] com or phone 800-707-6585 (or 541-512-0201) during our business hours (8AM-4PM Pacific, M-F). When changing your postal mailing address be sure to include your customer number or old ZIP code.

How many renewal notices will I receive?
This is somewhat up to you, the subscriber. Once we receive and process your subscription renewal, no additional reminders will be sent. Because experience tells us that many subscribers appreciate repeated reminders, Home Power will currently send a total of five reminders if we do not hear back from you.

If I give a gift subscription, who gets the renewal?
Presently, all renewal reminders are sent to the recipient of the gift subscription. We hope to change this in the coming year such that initial renewal reminder notices are mailed to the giver of the gift subscription.

I used to have a HomePower.com online membership. What happened to that?
To conform with more popular terminology, we recently renamed our "online membership" program. It's now referred to as a "digital subscription". Login just as you have previously to check your account status or to access Home Power magazine content.

Do I have to register in order to make a purchase from the HomePower.com?
No. Just add the items to your shopping cart and follow our easy check out steps to purchase.

Can I purchase back issues of Home Power?
Yes. You have the following options.
1) Our digital subscription includes access to the past three years' back issues (18) in PDF format. Browse contents.
2) Many back issues are still available in print. Check availability and purchase.
3) A three-year subscription or renewal to Home Power includes our digital archive on DVD-ROM—143 back issues in PDF. Learn more.

Can I purchase the digital archive DVD-ROM by itself?
No. This item is only available when you subscribe or renew for a three year term.

Does a three year subscription to the digital edition include the digital archive DVD-ROM?
To order or learn more, phone 800-707-6585 (or 541-512-0201) during our business hours (8AM-4PM Pacific, M-F).

Does my print-edition subscription include the digital edition as well?
No. The two are separate subscriptions that can be purchased individually.

Why isn't the digital edition of Home Power included along with purchase of the print edition?
Our longer term subscribers may recall that, in recent years, our one-year, U.S. subscription price of $24.95 included both the print edition AND access to the digital edition of Home Power. [At that time, the digital edition of Home Power was also available by itself for $9.95 per year.] Over time, we discovered that not only were most print-edition subscribers NOT accessing the digital edition for which they paid, but the majority of other magazines were no longer bundling the two editions (print + digital) under one subscription price. As a result, on July 1st 2011, we reduced the price of our print edition subscription from $24.95 to $14.95, enabling print-edition subscribers to purchase the digital edition separately, but only if they chose to. The cost to purchase both versions has not changed, but we no longer obligate print edition subscribers to pay for both unless they want to.